Mary Lewis

Mary Lewis

About me

Four years of experience working in the Career and Technical College industry.

Activity

This was a very good class.  I am excited about implementing the strategies introduced in this course.  I am committed to developing a culture of Outstanding Customer Service at our school and to equip the faculty and staff to do the same.

Discussion Comment
What a great section! I am very fortunate to work for a campus that does not have high turnover. However, I realize as a manager, I have based my hiring practices on attitude alone and not capability (nice people but not effective in achieving results). I am interested in receiving feedback regarding successful faculty hiring practices. Thanks in advance.
I am so excited to be taking this course! I believe student retention is directly related to customer service. I will ask my team to answer the following questions: What's the difference between a good customer and a loyal customer? Who is our customer? What is our product? Are we doing everything within our power to please and retain our students? What do our customers need/want? Do we adjust/shift based upon the evolution of our customers? I am of the opinion these fundamental questions must be answered to run a successful organization.

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