Different ways to make employees to go above and beyond. Training,incentives,etc. Good Customer Service always.
By being familiar with everyone in your business and through effective department to department communication, you can better assist your students with making sure their needs are met and questions are answered. Having good communication inside your department and with the other departments, you are more knowlegeable and are able to provide better customer service to your students. By doing this, you are able to point them in the right direction and help them obtain answers faster.
It's important to be a team when it comes to customer service and completing a shared goal. If a prospective student hears complaining between co-workers, that can damage how they perceive the business.
Be familiar with all your departments to make sure you are aware of what they are offering customers and their approach.
When applying customer service it's so important to learn from past mistakes.
Internal customer service affects external customer service.
Make a point to always have great internal customer service to make your business survive greatly.
When responding to your internal customers, always imagine the external customer(s) who can be affected by the service you provide internally.
When customers have a bad experience they tell about 20 people when they have a good experience they tell about 10. We have an opportunity with every interaction to provide first class customer service. The university name counts on it.
Ask for feedback from your customers to provide better service. Share results with your employees so everyone can work on improving.
Interaction inside and out of your business is good to keep up with. There are potential customers anytime you talk to someone. It could be a potenntial student or employer for those students which is what we need.
