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Feedback from students is important in order to make improvements and to keep getting better as an organization. Management and strong leadership are important, as well as effectively communicating with all the departments. Making sure employees are excited about their positions and understand their job duties is also important to ensuring the students feel comfortable and confident in their decision to enroll at the University. Management and leadership can utilize a reward system for great customer service in order to keep morale high and retain valuable employees. 

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