<p>What I have learned is that it is important for companies to focus on customer service. Though some companies say customer service is important the ones that shine and excel are the ones that take the time to hone it. Great customer service helps create a welcoming environment which leads to building trust. This module also went over how customer service can affect educational institution's and how it can affect student experiences. After going through this module, it helped me to pinpoint which skills I use and which ones to improve on for a better working experience.&#160;</p>