<p>I found the history of how as a country we became so customer service centric and how that lined up with the different decades. &nbsp;It is so true that customer service is ever changing and the forfront of every business and can really make or break a company. &nbsp;I do find the statement interesting of how everyone wants to seem like the corner store but have the global pricing of Walmart, because I do see that want for being accessible but also attracting customers with good pricing. &nbsp;As a customer I know that having companies who are responsive and friendly/ down to earth is definitely something that I value and can see a lot of truth in what was covered.</p>