School Involvement Affects Retention

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Discussion:

School Involvement Affects Retention | Origin: RT103

Handholding can often lead to learned helplessness which is why there needs to be a right balance between what the institution can and cannot do for students. When you pamper customers, they begin to feel that all aspects of your business will be the same and will get angry when prices or services change. It is the same with colleges. Students need to be given agency so that they are held accountable when it comes to issues that they are responsible for.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group