The delivery of student services is essential to the enrollment and retention of students. Those professionals working in the area of student services need to be current on what services students are seeking and how they can best be delivered. This group is for student services professionals who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape. Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.
I learned when working through an issue with a student, the process should go through 8 distinct stages. Pre-work, Greeting, Connecting, Discussing and Listening, Refelcting and creating options, contracting, follow up and launching.
<p> I learned when working through an issue with a student, the process should go through 8 distinct stages. Pre-work, Greeting, Connecting, Discussing and Listening, Refelcting and creating options, contracting, follow up and launching. </p> <p> </p>
Career Ed Lounge is embedded in over eighty professional development portals serving the career and technical education community. Performance Groups in the Lounge are integrated with related learning opportunities offered on these portals. With a few exceptions, Performance Groups are also publicly available to any member of the Lounge to maximize peer-to-peer learning and performance outcomes.
