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I learned the importance of not only having resources and support services in place but ensuring that everyone in the organization is aware of what is available and can refer a student to support.  Having a way for students to get help or even just talk about what challenges they are facing helps them feel as though the problems are more manageable and shows faculty and staff care. I also learned ways to make the student feel comfortable and trusting to open up about their issues and how to effectively use the 8 stages of intervention model.

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