Relating my own personal thoughts and emotions to the "customer" aspect of the school enviornment helps me focus on providing the best overall experience for the student. My daughter recently attended school and was worried about what to expect. Additionally, a friend who is very dear to me chose to attend school and sought my advice. I told both of them that school would be a great decision, that they should apply themselves, and that instructors and staff would stand behind them. My daughter enjoyed her experience very much. My friend on the other hand had ONE horribly uncomfortable situation with an instructor. My friend wanted to quit and I was devastated. I assured my friend that this was likely a "one time occurrance" and that I felt my friend was clearly cut out for the career they were attending school for. My friend has since continued school and has had a much more enjoyable time, and is learning a lot. But this is always in the back of my mind. I want the students to KNOW their decision to attend school was the correct one, and that we all stand behind them.