I just took the assessment quiz. One question in particular puzzled me. The question was "customer service should be a focus for all staff and faculty when working with students. I agree that regardless to what job you have working with people, customer service should be priority. The correct answer reflected that students are paying for an education. Again, I agree however students are paying for the opportunity to learn the skills to make them marketable in the field. I do not think it is necessary to say you pay for an education, it is the opportunity.
