I found at Computer Learning Center that whan a student believed the Student Advisor (myself) was willing to be fair...that it increased their willingness to come forth with problems...at a early enough time that they could be dealt with. They saw that sometimes, a position was taken "on the side of a teacher". Other times it was "on the side of the student". But they always saw it was after a careful evaluation of the facts. In one case, there had been an instructor who had particular issues with African-American males; and we saw a demonstrated tendency to grade these students far more severely than those students fitting into another demographic slot. I was aked by the director to observe the classes at random moments under the guise of other reasons...and dtermined using both personal observation along with (what we'd call using the system presented in this course) surveys and vertical probes. Eventually the instructor was removed from the class, repalced by another instructor, and overall grades in the course (which had been a flash point for drops) increased. Have any of the other professionals in this forum encountered a similar situation?