Prior to SAE going remote due to the pandemic, we were able to physically interact with students, not just during one on one meetings but via student clubs and events. Now that we are in a virtual space, the interactions have lost that "personal touch" and I feel this section really gave a great outline as to how we can incorpoarte that element into our communitcation with students so as to maintain a clear and open line of communication and help the student feels as tho they are heard and not just another name on a spreadsheet.