I absolutely found this section to be the most crucial to career coaching while doing it remotely as we are now. It might seem that the language of an email doesn't make or break a relationship, but it absollutley can. The commincative experience can only be a positive one when the student feels heard and understood. Having emotional connections while being apart is difficult, but still obtainable even though nonverbal cues are almost nonexistent. The simple act of including emojis in an email or text message can represent tone and emotion and it really can make the difference of how somone reads a sentence. Miscommunication is the easiest to obtain during this time, and the steps mentioned in terms of writing communication make all the difference. I will absolutely be ensuring my emails hit each note of what was discussed to ensure there are no miscommunications going forward.