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What I took away from this section was the importance and characteristics of "active listening', 'the GROW Model' and how to give constructive feedback.  From the time that I was a little girl, I understood how powerful the tongue  was, how it could speak life or death into any situation.  Becoming an active listener lets me know that sometimes a person just needs to communicate themselves and work through situations without solutions or judgement.  Construcitve feedback allows students to learn, improve or grow for themselves.  

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