I have learned that the more you learn and understand about the student, their background, values, interests, needs etc. the best you can assist them and coach. As a CSA you want to have a non-judgemental approach and show empathy towards students to develop rapport. There are many external factors that can affect this coaching relationship, therefore, it is beneficial to know where the students stands in the coaching process. By atively listening to students you can show that you care about their career journey and ultimately theirselves.
