<p>Im a newly hired Admisson rep. and what im learning is everything has a process that needs to be followed to the tee. It is very important that one has a nkowledge mastery of what is being talked about to potential students as well as ther families, for the fact that you are a representatitive for the institution. Also procedures and programs are subject to change based on your institution so it is of vital importance to make sure you are up to date with said information at all times.</p>