Handling Do-Not-Call Restrictions

Public

Discussion:

Toni,

For the most part, we have focused on campus activity but you mention a very important part of career schools and that is the call centers that handle the initial inquiry. Training call center employees on misrepresentation is critical for any institution. It is very easy to inadvertently misrepresent a fact if you are dealing with volume and trying to get to the next call. Thanks for the reminder.
Cindy Bryant

Related Learning Opportunities

CM101 - Internal Audits: Building a Compliant Campus

CM101R - Internal Audits: Building a Compliant Campus

CM102 - Raising the Bar - Compliant Communications with Students

CM103 - Compliant Communications with Students

CM104 - Compliant Interactions: Acting with Integrity

CM106 - Creating a Compliant Culture: Do's and Don'ts

CM106R - Creating a Compliant Culture: Do’s and Don’ts

CM107 - Sustaining a Culture of Compliance: The Role of Faculty and Staff

CM141 - FERPA and Privacy: A Practical Approach

CM143 - Building and Leading Effective CTE Advisory Boards

CM150 - Understanding the Language and Intention of Accreditation Standards

CM150R - Understanding the Language and Intention of Accreditation Standards

CM151 - Onsite Visits - Be Ready Anytime

CM251 - Students with Disabilities: Legal Obligations and Opportunities

Compliance Performance Group