Powerful Telephone Techniques --> The Inbound Call Experience. GREAT topic/skill-set to always attempt to improve upon and refine, The (AR) process of building rapport and gathering information has proven to be one of the most critical steps in (specifically) inbound call communications. Building rapport and gathering information is the equivalent of Math and the orders of operation; the mistakes or over-sights made early in problem solving (building rapport, info. gathering, discovery) will be the same obstacles, objections and issues that will require being 'revisited'... even if successfully.
