from this modukle I have learned that whan you are on the phone the way you feel , your attitude , you personality projects through the phone and the person on the other can definitely feel it so it is very important that you always smile and dial and is definitely something i always try to do , also gathering information is very important and i will apply what i learned here , I really liked the communication Herarchy piramid as I thinking that building Rapport is extremely important.
