This is a great reminder of the importance of high-quality listening. Having a "commitment" to a conversation is so important. I often find that my heart is not into listening, and as a leader who hopes to be a good leader, I need to commit to that moment. I need to be open and to do my best to care about what the person I am talking to cares about. It's so hard to do that sometimes, but most humans can feel when others aren't interested or are not paying close attention to what is said. Again, just a great reminder to let go of my own ego and what I think is important or not important and really dive into their lives and ideas.
