Excellent example below! I loved learning about descriptive immediacy!
Jane:
"This class is horrible! No matter what I do, points are always taken away. I really don’t want to FAIL!! How do I drop this class before I fail?”
You:
Hi Jane (acknowledge presence). Thanks for reaching out to me for help (interactive statement). It sounds like (tentative stem) this class has been frustrating (acknowledge implicit emotion), and I get the sense (tentative stem) that you’re feeling somewhat anxious about continuing (acknowledge implicit emotion). Is that right (check-out)? Jane, (acknowledge presence) considering your outlook, I can see how you think it may be a challenge to pass the class (acknowledge thought, positive language). Let’s schedule an appointment to discuss this over the phone so that I understand your situation more fully (acknowledge concern). Together, we will find the best solution [smiling optimistically] (descriptive immediacy).”
