This module helped me better understand how technology both supports and complicates student retention in online learning environments. I learned that while retention technologies and data tools are important, they are most effective when paired with strong human connection and intentional communication. I was especially struck by the importance of social presence and how the choice of communication tools can influence how supported students feel. Going forward, I plan to be more mindful of how I use technology to communicate clearly, warmly, and consistently with online students.
