Understanding who online students are and how they learn allows educators and institutions to deliver services that are more responsive, supportive, and effective, leading to higher satisfaction, success, and retention.
Given the above submissions, as an online instructor , I would give consideration to the following factors :
1. More flexible and accessible services
Many online students balance school with work, family, or other responsibilities. Knowing this encourages institutions to offer flexible deadlines, extended support hours, mobile-friendly platforms, and asynchronous options, making services easier to access.
2. Better communication strategies
Online students often prefer clear, concise, and timely digital communication. Understanding this leads to improved use of emails, learning management systems, announcements, and reminders, reducing confusion and frustration.
3. Targeted academic support
Online learners may need different types of academic help, such as virtual tutoring, recorded workshops, or step-by-step guides. Recognizing learning preferences and varying levels of technical skill helps tailor these resources effectively.
4. Improved technology support
Knowing that online students rely heavily on technology highlights the need for reliable platforms, quick technical support, and clear instructions. This reduces downtime and anxiety caused by technical issues.
5. Stronger engagement and retention
Understanding that online students can feel isolated helps institutions create virtual communities, discussion boards, peer collaboration, and mentoring programs that increase connection and motivation.
In short, understanding who online students are and how they learn allows educators and institutions to deliver services that are more responsive, supportive, and effective, leading to higher satisfaction, success, and retention.
