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So far, there is not a lot of new information for me in this course. Our students are all over the map, demographically; some 18-24, some 35-65 working full-time, on disability, parents, whomever. Many do not have the needed tech skills to be successful and we have two people on staff who work with them as their main job.  We reach out when we don't see submissions in Canvas after 5 days, ask if they need a tutor, etc. and our retention is still not great. I'm waiting to hear the "secret sauce" here because we have excellent support and multiple points of connectivity from day one in the program. I do feel that many enroll in an online program because they perceive it will be "easier" and are quickly disillusioned. 

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