I liked the way the information was broken down in these sections. It outlined the common compentencies that could and do help classify common online classroom issues. However, knowing these does more than just explain what the problem can be. If instructors/designers know these are common (especially if they recognize these issues occurring in their real classes), the competencies can be used to ask "what can I provide to help meet these competencies?"
Regardless if learners fit the typical demographic, there can still be additional resources provided to help meet the competencies needed as long as students are at the age to understand and make coherent choices. If students aren't communicating, or are showing issues in other competencies, instructors can provide feedback, optional additional resources, and incentives. It is the instructors job to create and facilitate an engaged, active learning environment. However, it is still the student's responsibility to take control of their learning by using the tools and information provided.
