I think some of the blame needs to be taken by instructors/ faculty. "Tenure" faculty in brick and mortar schools have a well deserved reputation for not responding to students. If a student is lucky, a TA might respond. In the reading it states that students are not consumers, but I beg to differ. In what other field would someone pay thousands of dollars to be ignored? Isn't your very job as an instructor to teach? Doesn't that mean answering questions?
We are quick to blame the younger generation of students for not being "go getters" but in reality they are already burnt out by apathetic faculty. They came from public schools where teachers were responsive and involved, I don't blame them.
