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These posts have been very insightful.  Clearly, we, as online instructors, have our work cut out for us!  I agree with the statements made that students will remember long after class how an instructor made them feel.  This is a good take away.  I also agree with the person who discussed how students, regardless of class, always seem to fall into three categories; high achievers, middle of the road students and those who are clearly going to need extra support / guidance.  All three groups need to feel equally valued and appreciated.  Through building relationships, we can improve retention and their successes.

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