<p>It is important to use the right tools to communicate effectively in an online environment. There are several technology communication tools available and each one can enhance communication and each one will also have its challenges with use. During the course, it is important to determine if the chosen tool works effectively and if it does not then changes need to be made to improve the communication process. Asking pointed questions about the tools in an end of course evaluation will also help determine if the tool works as intended or if changes are needed.&#160;</p>