One thing I found extremely important in this segment of the course is the need to identify generational information. Part of the problem here is that an instructor may assume everyone in the class approaches the subject matter in the same way as he or she might. Simply examining information available about students in the class will allow an instructor to tailor his or her facilitation to each generation represented in the class. I found it extremely important to realize that each generation has social skills that are different from members of another generation and this realization can definitely improve the quality of an instructor's facilitation skills.