Lisa,
I am not sure exactly what statement you are surprised by -
I do know that in some of my online classes, I often share conflict responses that are more 'logical & thoughtful' than sometimes my often 'reactive' response in a conflict. I have also found that reading other's responses has opened my mind to new ideas and new ways to relate to others.
Because the online environment is 'less emotionally charged', I find it a safer, more peaceful, way to learn about conflict than my 'real life' conflict situations. This make sense?
