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I have the same issue with getting students to attend the optional office hours at our school.  Instructors must post available times and students may sign up to have an online meeting with the instructor to discuss questions about course material or anything else.  It is supposed to mimic an open door to the instructor during their down time in a traditional campus.  Seldom times the extremely diligent students will show up, the ones who are struggling do not.  The only time we have had large numbers attend these type of sessions is when we provide some structure as to what will be discussed or reviewed.  If they know the instrucor is going to review a topic they don't want to miss it but they will not access the resource on their own accord without a framework for the session.  I would love to hear how others have encouraged this type of student-instructor engagement and what you think the barriers are for students?

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