This post is in response to Question 1 of Quiz 2. The question is: The primary reason for online students to feel alienated is: A Inadequate knowledge of computer technology B Unavailability of technical support C Absence of face-to-face interaction D Quality of instructor support The correct answer is C. I chose D. I understand that the lack of face-to-face communication is a problem, but it is a problem that the students are aware of before they sign up. Every retention meeting that I have ever attended has always focused on the teachers as the critical element in keeping students in school. Give me a good teacher, and I will have happy students. When the computers go down, a good teacher can teach effectively. When technical support is lacking, a good teacher can teach effectively. When a good teacher is online and does not have face-to-face interaction with the students, a good teacher can still teach effectively. On the other hand, a poor teacher in a traditional school will have lots of face-to-face interaction. And that poor teacher will alienate plenty of students. I stand by my answer in the quiz. Instructor support is the most important factor in education, bar none.