Soft skills are essentially important for all types of students but most important to the troubled students. Identifying them and meeting their needs is only done through these skills. Instructors that lack these skills should not be teachers. They cannot be effective teachers unless they get to know their students and identify their needs educationally. Some students will not be sucessful unless approached in the right manner. For many of these students, you only get one shot at this. If approached in the wrong way, in a threatening manner for example, they may completely shut down and it may become impossible to resolve.