Having worked in an environment that was strained at best because of the behavior of the workers. Degrating,name calling, arguments and disrespect were an everyday occurance. I referred to the job as the toxic dump. EAP had to come in and be a mediator to help improve the work place. Employees were not happy therefore the customers were not happy. I have learned that a work place needs to be free from verbal harrassment. Once the work place is out of control how does one retake the environment and change it into a pleasant place with mutual respect between employees?