Erica thanks so much for sharing and what an experience. I have been incredibly fortunate in my career to have never been involved in such an altercation. I do know these things happen and this is why it is critical to think ahead and know what you would do if ever involved in such a situation. Having a scenario in your mind can be the difference between handling the situation safely or having the situation escalate out of control. The lesson learned from what you have provided is know your environment as best you can and always separate those involved before engaging in any kind of discussion. Confrontation is not the focus here; it is separating those involved so you can get assistance. Thanks again for sharing and you deserve some kind of courage badge. : )