Yet another great and insightful response Wilfredo. I cannot recall the reference but I have heard it said that there is no greater sound to an individual than the vocalization of their own name, especially when it is heard from someone of authority and respect. You mentioned that calling students by their name was important in improving school discipline and I totally agree. Calling a student by name can be used as a sign of acceptance as well as a sign of a need to change behavior. I also like your comments about being firm and consistent. There are a couple of recently released books that include information from different perspectives on this very topic: Academically Adrift: Limited Learning on College Campuses by Arum and Roksa A Chance to Make History: What Works and What Doesn’t in Providing Excellent Education for All by Wendy Kopp These books did not set out to discuss the impact of classroom discipline but both provide some interesting insights as to the results of schools and instructors that focus on such techniques and why it is critical to treat students with respect and provide a firm structure conducive to learning. I hope you find them as interesting as was my experience. Thanks again for your comments and sharing of your ideas. James