One of the biggest takeaways from this module for me was understanding the specific fears and frustrations that adult learners bring to campus. Working in Financial Aid, I often see students when they are highly stressed, vulnerable, or overwhelmed by rules and limitations.
I intend to apply what I’ve learned by looking deeper into the root of their frustrations, keeping things like Maslow's hierarchy and their fear of failure in mind. When a student comes to my office upset, my goal is to practice active listening—validating their feelings and serving as a solid internal support system for them, while still maintaining professional boundaries and guiding them toward practical solutions. It’s a great reminder that we aren't just processing paperwork; we're interacting with people who are trying to navigate a complex system to better their lives. :)
