So far, I have learned that the characteristics of the learner are unique and incorporate the different age groups of students (age diversity). The average age of the student is 28 years old. Each age group has their own needs and expectations. Other characteristics involve cultural diversity, disabilities, fears, and support systems.
The retention of students is largely based on student frustration which falls into 4 categories, namely, impersonal problems, people, rules and limitations. This is helpful when evaluating the overall needs of your students.
