Hi Michelle,
Great story. Thanks for sharing it with us. The key thing is that he did something about it. I have potential students talk with me all the time about how they hate their jobs, have no future, etc., etc.. When I ask them what they are going to do to change that they say nothing. They aren't willing to put forth the effort, time and money to change their lives. They just want to complain.
I admire students like him and others who get it done.
Gary