In particular, I am having a challenge with one student who refuses to use the free MS Office software that the school provides. He is turning in his papers on the discussion board and I contacted tech support early on. He is not responding to tech support and I did reach on his behalf. He is wanting a scholarship. I could grade his papers from the wrong area but they still would not be of passing quality. Very bluntly, I asked him what the response from tech support was and he keeps asking me to grade the same papers in the wrong format. This may be one of those situations where I tried but I keep reaching out. Thoughts? Sounds confusing but we have standards to uphold from an accreditation standpoint as well as class standards.