I have found in my Document Processing/Word/PowerPoint/Spreadsheet classes that the first most important part of learning is developing two-way communication. I try to get to know my students as soon as possible--which means their interest inside and out-side of school. If they participate in an event I try to attend and then mention something positive about the event in the next class session. The students really appreciate me taking my time to attend most of their events. I also try to apply every learning experience in class to their interest which really helps the students see the purpose for learning the subject matter. Always say everything in a positive manner helps the students to feel good about themselves.