One of my primary responsibilities is to help teach our students well enough that they pass three industry certification examinations. This module speaks to the importance of good "soft skills". While having the ability to pass exams and perform your job is obviously important, it may be equally or more important to have well developed soft skills. You are better able to serve your employer, or your customers with good soft skills.
This module also taught about "Hands-On" retention levels and the 10-20-30 rule of powerpoint presentations of which I'll be making a few changes.
