Once your student is enrolled, it's important to give them a heads-up that you will continue to check in with them prior to the first day of class and beyond. Some students may not been expecting you going the extra mile to provide extra customer/student service, it gives you another chance to exceed their expectations.
Fine-tuning your process is key to making sure the whole experience for the student is seamless and smooth.
The tone of your voice and body language shows that you do care and have the students best interests at heart.
Tone of voice is important, and I agree a good technique to keep a prospect engaged is to use their name alot while speaking to them.
Always been in comunication with prospect, keeping them motivate and engaged.
It's important to have a seemless process with no negative surprises - students need to know that you care to retain them.
