It is important to communicate effectively to gain credibility, so knowing the best interaction method for each generation is helpful. Our student base is broad, and as we complete the enrollment process, we have parents, grandparents, spouses and other friends and family members that prefer different communication tactics.
I learned how to communicate with different generations and this can be directly applied to interviews with prospective students.
It has not taken long to figure out how a prospective student likes to communicate. Once that method is determined, keep with it. It makes your day much more productive in the long run!
