Forum 2
We have all the information in a three ring binder separated into sections. Once training is complete the Admissions Representative, Admissions Trainer, Director of Admissions, Assistant Director of Admissions, and Director of Student Finance all signed off to verify completion.
Tammy,
Sounds like you have a great system in place. Thank you for your posting.
We have something similar at our facility as well. It's a large binder that has all relevant rules and paperwork that our Admissions people can turn to for questions. It's come in very handy and we're always adding to it :)
Stacey,
That is the philosophy of the resource notebook. Make it your own beyond the basics.
This training is really supplemental to what we already do. Staff is thoroughly trained on guidelines and they are very clear for students that will be admitted, what tuition costs (we had a couple thorough meetings with financial aid to discuss the process, numbers, etc), we have weekly meetings as representatives and with the entire staff.
Laura,
Well rounded training complements the other. It is important to keep the training centered but adding new elements brings further understanding.
It seem that you have everything in place
