Jana Kehrer

I have been reminded that it isn't my job to "fix" the issue but to help facilitate an environment that allows the others involved to come together to talk it out and come up with solutions together.  

Angela Frimpong

From ths course, I learned that it is important to think about the cause of negative interactions.

Judie Morin

The techniques taught gave me pause to reflect on how I engage in difficult interactions with superiors and now have some good tools to implement into future conversations.

David Mora

The techniques covered in this training (specifically listening skills and changing your own behavior) were particularly helpful.

Jill Kardously

I like the idea of deciding which situations are worth spending time and energy to resolve.