anger issues
Interestingly enough, we actually deal with more female students with anger issues at our school. Through my experiences, I definitely agree that listening is critical. I also have learned that if 2 students are involved in an outburst, we need to separate them to calm the situation as quickly as possible.
I like the idea of requiring a written statement. I think this may help calm a situation down as students gather their thoughts.
It's OK to let them vent a little as long as it doesn't turn into a group gripe session. Writing it out is fine if they're patient enough to sit down and do it. Some people have to express themselves before they're ready to listen.
I have encountered angry students in the past. Listening to them vent works in some situations, but if nothing gets resolved, i find it important to have a third party involved.
I think writing their anger issues down is a good idea, if applicable.
