Meeting the student at their level. Avoiding sympathy and being patronizing. Hearing the student for where they are at 

Managing my own biases and avoiding influencing the respondent was a big take away for me. Avoiding leading questions and inviting the perspective of the student is great advice 

Establishing trust through rapport helps both the prospective student and the admissions representative.

I learned that an ethical culture with team workers can help in sharing ongoing growth; no one has to be isolated.

Adjusting how information is presented and checking for understanding helps to create a calm, respectful environment. This supports student engagement versus overwhelm.

Friction can be unique as we all have our experiences, genetics, and preferences. Connecting to students with a curious mindset and active listening can help in reducing that friction. 

Aligning with personal and professional goals is more than just the act of processing. Working on my communication skills, knowledge, and tracking my attitude, assists in all relationships. 

One of the most important lessons for me in this section is "Effective questioning recognizes that barriers are often connected." It helps me see the student as a whole person and respond in a way that opens the conversation to exploring not just their ambitions and goals, but also their motivations and concerns. 

Another important point is the idea that people communicate differently. I am learning to look for cues that indicate what type of communicator a person is, so I can tailor my questions to their natural communication style.

This module made me learn that we have to be organized,responsible , treat every student with respect patience , kindness 

and provide a excellent customer service.

Watching the video about the "flow" of a conversation made me think about how important it is to prepare for admissions conversations. I create a document for each candidate with basic info on their previous academic experience, what their academic and personal references said, their essay scores, and a link to the essay so I can review it and have it fresh in my mind. The doc also contains the core questions I usually ask. By reviewing this info before the interview starts, I can have a picture of the candidate in mind and think in advance about what additional… >>>