Julie Duncan

Meeting the student at their level. Avoiding sympathy and being patronizing. Hearing the student for where they are at 

Managing my own biases and avoiding influencing the respondent was a big take away for me. Avoiding leading questions and inviting the perspective of the student is great advice 

I love the shift from below the line (From the asker's perspective) to above the line (from the receiver's perspective) I think this will help add value for the student. Additionally, the blend of open and close ended questions, when used proportionally help move the conversation forward.