Although we would love to serve our students in every way possible as to make their path to success a more efficient one; we as admissions representatives can never mislead of offer certainty when it comes to transferring credits to or from our institution. An unofficial copy of credits will assist in the evaluation of what may or may not transfer but having the student take the adequate steps to ordering an official copy sent directly to our school is what is required in order to satisfy the requirement of an official transcript.

Product knowledge combined with great customer service will only make you a more efficient Admissions Rep. Researching as much as you can about all the different programs that your school offers by talking with the program directors, will give you a strong foundation. This foundation is what your prospective student will grasp on when you are delivering your information session. Being knowledgeable and knowing how to deliver the information will help create a great bond between you and the prospective student.

The school catalog is an important part of the admissions process. It empowers the student by giving them full disclosures of all that they need to know about the school and their specific program.

It is essential that admissions representatives give clear definition to the often used terms in our environment which are not commonly used by our prospective students.

Is it best to hire both an Admissions Director and a Recruiter?

I work with graduate programs exclusively and receive transfer credit questions frequently. Because our program is a lock-step program, in general we do not accept transfer credits. How do you deal with students who were told their credits would transfer and are now upset with you because they don't.

Sometimes after the initial interview the prospective student will linger on bringing back important paperwork. What is a great motivator to help them bring all the documents in a timely fashion?

I read in the previous module that we are not to offer discount and random reduction. But as representatives how do we keep the student interested while they are used to being offered discounts by other institutions?

Who is supose to complete the enrollment agreement. Student or Rep? I know they have to sing the document after complete explenation of the document. But who is to feel it out?

Do most schools require that an evaluation be done on a student's previous credits before they start attending classes at the new school?

How long should we keep paper documents?

Please give me some ideas on how to start up my resource notebook!

If your school has a required externship program, what is the best verbiage for the Admissions representative to use when going over these requirments with the students?

What is a good standard answer when asked to offer an opinion of a competing institution?

Institutions must be in compliance by adhering to the highest Ethics, Honesty and Integrity. Rules can be changed at any time thorough out the year. Statutes can only be changed once a year through the legislative process. Institution provides students with the knowledge to make an informed decision about their life. Trust, honesty, and integrity should be the basic tenants of everything school. The CIE's requirements help to ensure that all institution follow the same guide lines. The regulations protect both the student and the school. The schools catalog should be a great tool.

As an owner of an institution, I find this material to be very informative. This program should be extended to all executives. We sometimes forget the fundamentals. A good example is that we need to be reminded that the goal of enrollment is for the student to have the ability to seek employment after graduation. Placement services are key to assisting the student to find a job. It is always important to advise the student of these services.

Print and store all the regulations, remembering to check for updates every month. Start with the definitions in the statutes, and then study the definitions in the rules. Follow all the rules and regulations until they are known. As this becomes a repeated process, remembering the rules becomes easier.

Revocation of an agent’s license shall lead to an investigation of the licensed institution to determine whether the institution’s license should be placed on probation or revoked for failing to train or supervise its agents adequately, or for allowing or encouraging its agents to violate the provisions of Florida Statutes and rules, if the activities leading to the disciplinary action appear to be related to such circumstances.

regulations and procedures are necessary to understand and work within compliance

There are many different meetings that are held at the institution. The weekly meetings we have with our admissions office are important to determine what we are doing each week and where there is room for us to take on new projects. We also have our faculty and staff meetings which are important to determine what each area and department of the school is doing to understnad our processes. These are important meetings to attend to also encourage interaction between the departments and smooth communication.